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Free 48h Shipping & Returns Over $100
Free 48h Shipping & Returns Over $100

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FAQ

Look at our most customers asked questions
Do you ship internationally?


No, Loungea focuses on establishing a strong and efficient delivery network within their primary market before expanding internationally. This allows us to maintain a high level of service and ensure timely deliveries only for their US-based customers

What shipping methods are available?

Loungea prioritizes a reliable and efficient delivery experience for its customers, which is why it has established partnerships with several internationally recognized and trusted carriers. These primary carriers include industry leaders such as DHL, UPS, and FedEx.

Each of these carriers brings unique strengths to the delivery process, allowing Loungea to cater to a variety of shipping needs and destinations.


DHL is renowned for its extensive global network, particularly its strong presence in Europe and Asia. This makes them a valuable partner for Loungea's international shipments, offering efficient customs clearance processes and reliable tracking across continents. Their expertise in handling international regulations and logistics ensures smoother and faster delivery to overseas customers.


UPS boasts a vast and well-established infrastructure, particularly within North America. Their comprehensive ground and air networks provide reliable and timely delivery services for both domestic and international shipments. UPS is also known for its advanced tracking systems, offering customers detailed visibility into the progress of their Loungea orders.


FEDEX is another major global carrier recognized for its speed and efficiency, especially for express and time-sensitive deliveries. Their air freight capabilities are particularly strong, making them a preferred choice for ensuring swift transit times for urgent Loungea purchases. FedEx also offers a wide range of shipping options and robust tracking services

How long will it take to receive my package?

While the 5–10 business day window is a common benchmark for standard shipping within the United States, it's really just the tip of the iceberg. Several interconnected factors can cause this timeframe to fluctuate, sometimes significantly.

Delving Deeper into the Timeline:

Processing Time: Before your package even leaves the warehouse, there's a crucial processing period. This involves order verification, item retrieval from shelves, careful packing, and label generation. Depending on the retailer's efficiency and the complexity of your order (multiple items, special handling requirements), this stage can take anywhere from a few hours to a couple of business days. Large sales events or peak seasons can significantly extend processing times due to a surge in order volume.

Transit Time: This is the actual time your package spends in the hands of the carrier (like USPS, FedEx, UPS). The 5–10 business day estimate primarily refers to this part of the journey. However, the origin and destination of the package play a significant role. Shipping across the country from coast to coast will naturally take longer than shipping within the same state or region.

Carrier Operations and Logistics: Shipping carriers have intricate logistical networks involving sorting facilities, distribution centers, and transportation via trucks, planes, and sometimes trains. Weather events (snowstorms, hurricanes), transportation delays (traffic congestion, flight delays), and operational hiccups within the carrier's system can all introduce delays.

Geographical Factors: As mentioned, distance is a key determinant. Additionally, shipments to rural or remote areas might take longer due to less frequent delivery routes or the involvement of regional carriers for the final leg of the journey. Island territories or areas with challenging terrain can also experience extended delivery times.

Order Volume and Seasonality: During peak shopping seasons like the holidays or major sales events (Black Friday, Cyber Monday), shipping networks experience a massive influx of packages. This increased volume can lead to bottlenecks at various stages, causing delays that are outside the typical 5–10 day window.

Specific Carrier Policies and Service Levels: Even within "standard shipping," different carriers might have slightly varying service levels and transit time expectations. Some retailers might offer a slightly faster "standard" service than others.

The "Business Days" Caveat: It's important to remember that the 5–10 day estimate refers to business days, which typically exclude weekends and public holidays. If an order is placed on a Friday, the first "business day" for processing and transit would usually be the following Monday.

which payment methods are accepted?

Here are the accepted payment methods, offering you flexibility and convenience:

Credit and Debit Cards: We gladly accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, ensuring a seamless and1 secure transaction process.

Digital Wallets (Google Pay & Apple Pay): For a faster and more streamlined checkout, you can utilize the convenience of Google Pay and Apple Pay, allowing you to pay with your stored information on your devices.

PayPal: A widely trusted and popular online payment platform, PayPal offers an additional layer of security and allows you to pay using your linked bank accounts or credit cards.

Direct Bank Transfer: For those who prefer this method, we also offer the option of a direct bank transfer. Please note that processing times for bank transfers may vary.

Installments with Shop Pay: To make your purchases more manageable, we provide the option to pay in interest-free installments through Shop Pay, allowing you to spread the cost over time.

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